image_pdfimage_print

Method to Select Keyboards Other than US English

Applicable to L5, I3 and T series consoles only From the “File” Menu select “Control Panel”. Once the Control Panel opens choose the “Select Keyboard Layout” option. Control Panel Options There will now be a number of keyboard options displayed. For Vista L5 and T series consoles choose “pc101 : Generic 101-key PC”. For Vista […]

Read More

Vista Networking

TBJLT161 Introduction Setting up Ethernet networks is becoming more and more a part of the stage lighting field as Ethernet based lighting equipment grows in popularity. This tech note attempts to provide some guidance for users encountering Ethernet as they expand and develop their Jands lighting systems. Note these guidelines are applicable for the recommended […]

Read More

Updating the HASP Drivers for Windows 8

TBJLT159 Models affected The tech note refers to the operation of the HASP Sentinel Drivers for use with Windows 8 PCs. Tools required Windows PC Internet Connectivity Procedure Copy and paste the below web link into your internet browser. http://sentinelcustomer.safenet-inc.com/sentineldownloads Select and download the “Sentinel HASP/LDK – Command Line Run-time Installer” Read and agree to […]

Read More

Disabling MIDI in a Version 1 T4/T2 console

TBJLT152 The following procedure should be followed to disable the initialisation of the MIDI hardware on Vista T4 and T2 consoles. Parts Required None Procedure Power up the console and wait until you get a Byron window. Press CTRL+ALT+X to open a terminal window. Use the pen to click in the newly created terminal window, […]

Read More

Forcing a Crash Log or Diagnostic Report

TBJLT151 Periodically it is necessary to force the application to create a diagnostic report. This assists the engineers in diagnosing issues which may affect the performance of the console. Parts Required USB Drive Procedure When the system hangs or when asked to by a service or support technician: Insert USB drive into USB port on […]

Read More

MAC OSX Installation Problem

TBJLT150 If the installation folder does not have the correct read and write permissions set, users will get the following error when running the application:- Parts Required None Procedure To fix this problem: Using “Finder” navigate to the Vista 2 folder. Select the folder and press “Get Info” The folder will be illustrated as below:- […]

Read More

Unable to Export Data to USB Devices

TBJLT149 It has been observed that some users experience issues exporting data to external USB devices. In those instances the console will exhibit the following error:- Cannot get info on a usb disk Command: vol_id–label/dev/sdb1 This indicates that the USB device has not been labelled. The system requires that it is labelled before data can […]

Read More

Configuring the Vista i3 Video Output for 2 Displays

TBJLT147 This Technical Bulletin describes the procedure to setup the i3 for two screen operation with Vista 2 (Byron) software. Note that in two-screen operation Byron restricts the main programming (GUI) display to the analogue DB-15 connector, and the secondary display to the DVI connector. Application All Vista i3 product. Parts Required No parts are […]

Read More