Periodically it is necessary to force the application to create a diagnostic report. This assists the engineers in diagnosing issues which may affect the performance of the console.

Parts Required

USB Drive


When the system hangs or when asked to by a service or support technician:

  1. Insert USB drive into USB port on console.
  2. On the keyboard press CTRL+ALT+DEL
  3. Follow the prompts on the screen and email the reports to support@jandsvista.com or upload to http://www.jandsvista.com/support/support-request-form.