Periodically it is necessary to force the application to create a diagnostic report. This assists the engineers in diagnosing issues which may affect the performance of the console.
When the system hangs or when asked to by a service or support technician:
- Insert USB drive into USB port on console.
- On the keyboard press CTRL+ALT+DEL
- Follow the prompts on the screen and email the reports to firstname.lastname@example.org or upload to http://www.jandsvista.com/support/support-request-form.