Category: Troubleshooting

TBJLT140 Symptom After initial power up of console and boot of Vista 1 version 1.13.5295 or earlier the DBO LED remains red and the Grandmaster output does not change in response moving the pot. Application All Vista S1 consoles with serial numbers K10321 through K10360 running Jands Vista software versions 1.13.5295 or earlier. Issue Manufacturer […]

TBJLT135 Introduction The Vista I3 video output card has been replaced with an alternative type. The new type results in both physical changes to the console and operational changes to the video outputs. This Tech Note describes the changes. Application This change applies to Vista I3 consoles with serial number F09xxx and later. Change The […]

Please follow the procedure below to configure a Windows PC controlling the Jands Vista V2 application such that crash dump files may be collected and subsequently analysed in the event of a Vista V2 crash. This procedure is for Microsoft Windows operating systems only. This procedure must be executed before any crash, as files generated […]

Retrieving Software Crash Files from a Console Although unusual software crashes can occur. If they do it is important that as much detail as possible is returned to Jands to enable the cause to be determined and eliminated. In order to simplify this process the console software includes a means to package all of the […]